Customer Care

  • Help

    "Please contact De Toren Private Cellar directly on 021 811 3119 or by email reception@de-toren.com

  • Shipping Information
    Shipping Information

    Once payment has been confirmed then order will go out immediately and you will be notified as soon as the order is shipped. In South Africa orders will take 2 -3 days upon proof of payment and international orders will vary depending on country shipped to. We will keep the customer updated during this entire process.

  • Returns & Exchange
    Returns & Exchange

    All wine that has been ordered is final and will be delivered directly to the address provided. If the wine is lost during transit then De Toren Private Cellar will happily ship replacement free of charge.

    If the customer inputs the incorrect shipping address then De Toren will reship to the correct address at the charge of the current shipping rates.

    For all wine to believe to be corked or faulty please contact De Toren directly at reception@de-toren.com and we will handle on a case by case basis.

  • Privacy
    Privacy

    All references to De Toren“, “we“, “us” and “our” in these terms and conditions are deemed to refer to the proprietor of www.de-toren.com, De Toren Private Wine Cellar.

    All references to “you” and “your” are deemed to refer to any user and/or visitor of www.de-toren.com (“Website“).

    Consent

    By using this website, you consent to submission, collation, processing and disclosure of your information as outlined in the policy below.

    Identifiable Personal Information

    In the course of your interaction with this website we may collect personal information from you when you subscribe to email communications or place and order. This information will have to be submitted by you and will not be sourced by any hidden scripts infiltrating your computer.

    You retain the full right to ‘opt out’ of receiving any email communications as well as request the removal of your personal information from any active use.

    Data Protection

    We value your trust in providing any personal information for any of the above reasons and promise to make every reasonable effort to protect your information. This will entail privacy and security precautions at least equal to any precautions taken to protect our own confidential information.

    Disclosure

    Under no circumstance will your information be sold or rented to any third parties for their own use. We may however disclose your information to third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

    Non Identifiable Information

    As with many websites, we may track and collect non identifiable web-traffic information. We do this using Google’s Analytics tracking service. The data gathered is used for anonymous statistical measures and cannot identify any particular individual or source any personal information.

    Opting Out Of Cookies and/or Google Analytics Tracking

    Cookies are small files that a site or its service provider transfers to your computer through your web browser if you have allowed them to do so. They enable a site or service provider system to recognize your browser and remember certain information.

    Cookies can be erased and/or disabled in your web browsers settings, but this could result in limited website functionality and a diminished browsing experience with many sites on the internet.

    Google Analytics uses cookies and should you not want to disable cookies but still opt out from being tracked anonymously by Google Analytics you can find the information here on how to do this. Please note this will exclude you from being tracked on any website using Google Analytics.

    Third Party Links

    We may link to external websites which each have their own terms and conditions. We take no responsibility or liability for the content and activities of these other websites. As we have no control over the changes in content these sites make, any opinions reflected in the website do not necessarily represent those of De Toren or its clients.

    Changes to our Privacy Policy

    This policy might be updated from time to time and any changes will be posted on this page.

    This policy was last modified on 2012-03-25

  • General Terms
    General Terms

    Contact Details

    De Toren Private Cellar, Polkadraai Road Stellenbosch, South Africa

    +27 (0)21 881 3119

    info@de-toren.com

    Liability

    De Toren Private Cellar shall not be liable for any direct, indirect, incidental, special or consequential injury, loss or damages which might arise from your use of, or reliance upon, any material or content contained in, or inability to use, and/or unlawful activity on, the website and/or any linked third party website.

    You hereby indemnify De Toren Private Cellar against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third party website.